Up Close with Acumen

A closer look into the people that make Acumen tick, the work they do and what goes on behind the scenes at Acumen. Find out a little more about our team and get Up Close with Acumen.

We recently took some time to find out a little bit more about our Dry Waste Account Manager, Nicky Smith. Here’s 5 questions with Nicky.


1 – How long have you been with Acumen and what is the job you do?

I have been with Acumen since March 2009.  I work in our Asbestos collection/disposal sector as an Account Manager/Transport Co-Ordinator.


2 – What does a normal day look like?

I’m not sure I’ve ever had a ‘normal day’!  LOL!  My first job is to make sure all jobs are booked onto the system and that all paperwork is printed and compliant in order for our drivers to carry out their duties.  My day is then spent dealing with calls and emails from both new/potential and existing customers answering enquiries and preparing quotes.



3 – How has the way you work changed in the past 12 months?

Initially I worked from home for 3 months which was a little strange as everything had to be done through calls and virtual meetings, however I was fortunate to be able to go back into the office from June onwards, so no real change for me.


4 – What’s the best piece of advice you’ve been given?

Fail to prepare, prepare to fail!


5 – How do you unwind outside of work?

I enjoy doing exercise, catching up with my family, and friends,  (I have 6 Grandchildren)! I love to read Ghost Stories and watch old TV programmes!