liam smith

Taking Care of You and Your Waste – Why Customer Service has Never Been More Important.


When it comes to the waste management sector, customer service can often be overlooked. Stories of badly managed jobs, poor communication and unfulfilled promises are rife and it’s a reputation we believe should always be addressed.

However, at Acumen Waste Services, we understand that customer service is crucial to our success and the success of our clients. Our commitment to exceptional customer service is at the core of everything we do, and it is a key part of why we have become the supplier of choice for so many companies and organisations.

Our team is highly trained to provide expert advice and guidance to customers across our full range of waste management services. We understand that waste management can be a complex and challenging process, and we strive to make it as easy and stress-free as possible for our customers. Whether it’s helping you to understand your obligations under waste management regulations, advising on the most effective waste disposal methods or simply providing customers with excellent customer service, our team is always on hand to provide support and guidance.

Here are just a few ways we deliver our customer centric services.

Understanding Your Commercial Waste Management Needs

One of the key ways that we optimise our customer service is by ensuring that we have a comprehensive understanding of our customers’ needs and requirements. We take the time to listen to our customers, understand their specific challenges, and work closely with them to develop tailored waste management solutions that meet their individual needs. This personalised approach is a key part of our commitment to customer service, and it is something that sets us apart from other waste management companies.

Liam Smith in our Account Management said:

“We’re often the first point of call for new or existing customers so it’s important to soak up as much information as possible. It’s not unusual for the client to be in a stressful situation, especially when it comes to emergency response waste management, so it’s part of our job to get to the bottom of the situation quickly and accurately so we can get a plan in place as soon as possible.

Expert Advice, Delivered by Experts

In addition to our commitment to exceptional customer service, we also place a strong emphasis on providing expert advice and guidance to our customers. We understand that waste management is a complex and ever-changing field, and it can be difficult for businesses and organisations to keep up with the latest regulations and best practices. That’s why we offer a range of expert services designed to help our customers stay up-to-date with the latest developments in waste management.

For example, we offer comprehensive waste audits that allow us to identify areas where our customers can improve their waste management practices and reduce their environmental impact. We also provide training and education programmes that help our customers to understand their obligations under waste management regulations and learn about the latest waste reduction techniques and technologies.

Speaking about the team, Technical Director, Lauren Hill commented

“For a long time, Acumen has placed a large emphasis on recruiting the best team in the industry. A big part of this has been to bring in and invest in new talent through the Acumen Academy as well as complementing this approach by ensuring we also employ experts with a proven track record. Importantly, we place a strong emphasis on personal skills as well as technical skills as it’s a combination we feel works best for our clients and they get the best advice and service at all times.


More Than Just Waste Management

It might seem a strange thing to say but Acumen is about more than just providing waste management services. For many years we have placed a heavy emphasis on investing in our team but also in the places and communities they work in. One example of this has been our B.E.S.T. initiative which focuses on our commitment Acumen has to the regions and communities we live and work within. As a business that operates from a number of fixed locations, as well as undertaking a variety of short and long-term projects throughout the UK, we recognise the importance of re-investing back into these areas, however, we can. In many ways, we see this as part of our ongoing commitment to customer service as it ensures that we always look to do more than is expected.

A Commitment to Customer Service

We understand that our customers are the lifeblood of our business, and we are committed to providing them with the highest levels of service and support. Our team of waste management experts is always on hand to provide guidance and advice, and we pride ourselves on our ability to develop tailored solutions that meet our customers’ individual needs. With our commitment to customer service and our expertise in waste management, we are confident that we can help our customers to achieve their waste management goals and reduce their environmental impact.